Handbook #3: Master The Art Of Choosing The Right Event Management Platform

  • Event Management
https://info.eventupplanner.com/master-the-art-of-choosing-the-right-event-management-platform

A guide to shopping, evaluating, and onboarding the right software for your events and meetings business.

There are four key factors to consider when looking for and implementing a new event management and meeting management tool to your software stack. This handbook will guide you through the four steps on how to find the right solution for your event needs, properly onboarding once you select the right tool, and finally, how to take full advantage of the platform so you get your money’s worth.

Attendease Handbook: Master The Art Of Choosing The Right Event Management Platform

Deep dive into four key factors when picking an event management software:

  1. 9 Critical Customer Success Factors to Consider When Shopping for an Event Management Tool
  2. Vetting Event Management Technology for Ease of Use Before You Buy
  3. How to Evaluate the Onboarding Process of Event Management Software Companies
  4. Get The Most From Your New Event Management Software Platform

BlueJeans Video Conferencing Alternative: Attendease

  • Event Management
  • Event Management News
BlueJeans Video Conferencing Alternative: Attendease

BlueJeans, a Verizon-owned software company, is sunsetting this year. Now, customers who have been using the video conferencing platform to host online events, conferences, meetings, or live streams, have to find a new way of connecting with virtual audiences.

Are you a BlueJeans customer looking for an alternative solution? Losing access to the software you love is no walk in the park, but fortunately, choosing and implementing a new platform is easier than ever with Attendease. 

What Is BlueJeans?

Founded in 2009 and launched for commercial use in 2011, BlueJeans was started by Krish Ramakirshnan and Alagu Periyannan as a video conferencing solution that hoped to be “as comfortable and as casual as your pair of jeans.” Later, in May 2020, BlueJeans was acquired by Verizon for about $400 million.

The business-focused, cloud-based video conferencing platform offered users the ability to connect across multiple devices from anywhere in the world. Users could host interactive events and live streams as well as share screens, collaborate across video and audio, and integrate with other conferencing solutions.

BlueJeans Video Conferencing & Virtual Events Platform

With a wide variety of interactive options and high-quality, production-grade experiences, BlueJeans was a popular virtual events platform. Large companies, schools, and other organizations used BlueJeans to host and manage engaging events for people across the globe.

What Happened to BlueJeans Video Conferencing Software?

On August 8, 2023, Verizon announced that it would sunset BlueJeans in the first half of 2024.

Instead of an immediate shutdown, Verizon started the sunset process by terminating the BlueJeans Basic tier and free trial offers on August 31, 2023. According to their shutdown announcement, the rest of the video conferencing platform will be discontinued at some point in 2024.

Why Is Verizon Shutting Down BlueJeans?

The move by Verizon to sunset BlueJeans was shocking to many users of the platform. In a mass email to BlueJeans users, Verizon claimed the decision was made “due to the changing market landscape.”

Did Verizon fail to capitalize on BlueJeans’s massive subscriber list, vast reach, and premier products? Did the company change the direction of its core focus or simply struggle to sell end-user services like a virtual collaboration tool? We can only speculate why Verizon decided to shut down BlueJeans and leave users in the lurch.

Your Alternative to BlueJeans: Attendease

If you use BlueJeans and now have to search for a new video conferencing platform or virtual event solution for your team, try Attendease.

Attendease is a comprehensive event planning and management software platform that businesses can use to connect with audiences, automate processes, and save resources. We provide a seamless, branded experience for our users and make it easy to integrate with other video conferencing providers as needed.

Why is Attendease the best alternative to BlueJeans? Here’s what our all-in-one platform has to offer.

Use One Tool Across the Entire Event Lifecycle

Attendease is designed to help you plan and manage your event over its entire lifecycle. Rather than using a variety of tools to complete different tasks, you can use one tool for event promotion, pre-event planning, event management, and post-event analysis. You can also consolidate any of your existing enterprise tools—such as Marketo, Salesforce, HubSpot, Google Analytics, Slack, etc.—with Attendease as well as integrate your preferred video conferencing provider, such as Zoom, GoToMeeting, or Webex.

Our flexible platform is designed to manage even the most complex of conferences, meetings, webinars, or other events for your team, customers, or industry partners.

Manage In-Person, Online, Hybrid, & Live Events

No matter what event format your business relies on; you can plan and host events with Attendease. Our software supports in-person, online, hybrid, and live events from one platform and has the versatility to change formats as needed to throw a successful event. From virtual events to in-person meetings and everything in between, the Attendease platform simplifies and automates workflows to save resources and grow your audience.

Streamline the Event Planning & Management Process

With our easy-to-use and fully integrated platform, you can streamline the event planning and management process for every online meeting, hybrid conference, or live-streamed webinar. Our comprehensive event tools offer everything you could need to throw a business event, from a painless registration process and features that help increase your reach to a user-friendly interface and customized speaker workflows.

You can customize the Attendease platform to fit your needs—no web developer required, and if you have questions or need assistance, reach out to our excellent customer support for help and answers. With a quick turnaround, you’ll be on your way to event success.

See Attendease in Action: Schedule a Free Demo

Looking for an alternative to BlueJeans video conferencing software? Look no further. We’ve got you covered.

Attendease is a leading all-in-one professional event planning and managing software that provides an intuitive, seamless, and convenient digital experience. Whether you are hosting a virtual conference, scheduling an annual all-hands meeting, or presenting a live webinar, you can streamline the entire event planning and management process with Attendease.

Contact us or book a free demo today to see all the features Attendease has to offer and learn more about how we can help you throw your next conference, meeting, webinar, or event.

Handbook #1 – Finding The Right Event Management Platform

  • Event Management

Critical steps you need to take to find the right event management platform

Hosting corporate events means different things to different people. There is not just one event management platform on the market. So, how do you find the right one to fit the needs of your attendees and your organization? Whether planning conferences, seminars, product launches, or even team-building retreats, the key to orchestrating seamless and impactful events often lies in the technology you use to manage them.

In this handbook, we will demystify the world of event management platforms. We will explore the critical steps you need to take to find the right event management platform that truly meets your business needs, ensuring that you do not end up with yet another SaaS tool that either never gets used or does not get used to its potential.

Attendease Handbook: Finding The Right Event Management Platform

Download the step-by-step guide: Finding The Right Event Management Platform!

Learn more about:

  • How to get internal buy-in for new technology. 
  • Conducting a needs assessment exercise. 
  • Finding and evaluating event management tools. 
  • Understanding pricing models and negotiating better deals.

Vetting Event Management Technology for Ease of Use Before You Buy

  • Event Management
Two people discussing event management technology

The right event management technology can make a big difference to the success of your event. It helps you save time and reduce stress so you can focus on the event itself. Moreover, choosing tech with a seamless user experience can mean the difference between a wildly successful event and a logistical nightmare!

But how do you determine ease-of-use while shopping for event management technology? This blog post will guide you through what questions to ask, the importance of user experience, and the benefits of easy-to-use event management tools.

Let’s get started!

Defining the user experience

User experience (UX) refers to the overall experience a user has when interacting with a product or service. It encompasses everything from the user interface design to the navigation and functionality of a platform.

What does it mean for software to be user-friendly? In essence, it should feel as though the developers predicted all your needs. Well-designed event management technology should have a clear user interface that is easy to navigate. It should also be responsive and fast. This allows your team to easily complete their tasks without any hiccups from the software.

In addition, a user-friendly event management software should be flexible and customizable, meeting the specific needs of users and events. Users should be able to use the software regardless of their experience level. They should be able to easily modify settings, create templates, and integrate with other tools. It’s a good idea to also look for drag-and-drop capabilities, real-time updates, and straightforward attendee registration and management.

Easy-to-use event management software is essential for planning and executing successful events of all sizes. User-friendly event software helps you save time and reduce stress by automating tasks and streamlining workflows. It can also improve accuracy and enhance collaboration by providing a central hub for your team.

Best of all, easy-to-use software gives you the bandwidth to deliver a better attendee experience!

Key questions to ask software providers

When evaluating event management technology, be sure to ask the following questions to assess ease of use. By asking these key questions, you can get a better understanding of the ease of use of different solutions and choose the best one for your business.

User interface and navigation

  • How intuitive is your software’s user interface? This question will help you to understand how easy it is to learn and use the software.
  • Can you provide a demo or trial version for my team to help us assess the ease of use of the tool? This is a great way to get hands-on experience with the software and see how easy it is to use in a real-world setting.
  • What user training resources do you offer? This question will help you to understand how the software company supports its users.

Customization and flexibility

  • To what extent can the software be customized to suit specific event needs? This question is important if you have any special requirements for your event management tool.
  • Are there templates or presets available for common event types? This can save you time and effort by providing you with a starting point for your event planning.
  • Can users easily modify event layouts, forms, and branding? This question is important if you want to be able to create a unique and visually appealing event experience for your attendees.

Integration capabilities

  • Does the software integrate seamlessly with other popular event tools (e.g. ticketing platforms, CRM, email marketing)? This can help you streamline your event planning workflow and avoid having to manually enter data into multiple systems.
  • How does it handle data import and export for attendee lists, schedules, and other event data? This is important if you need to be able to easily import and export data from your event management tech.

Mobile accessibility

  • Is there a mobile app or a responsive mobile interface for on-the-go event management? This can be helpful if you need to be able to access and manage your event from your smartphone or tablet.
  • Can users access and make changes to event details from their smartphones or tablets? This is important if you need to be able to make changes to your event on the fly.

User support and training

  • What kind of customer support is available? (e.g. live chat, phone, email) This is important if you need to be able to get help with the software quickly and easily.
  • Are there tutorials, documentation, or webinars to help users get started? This can be helpful for new users or users who need a refresher on the software’s features and functionality.
  • Is there a user community or forum for sharing tips and best practices? This can be a great way to learn from other users and get help with your event planning.

Evaluating user feedback and reviews

It’s also important to read user reviews and testimonials to get a better sense of how easy an event management software is to use. You can find user reviews on the software company’s website as well as on third-party review sites.

Look for reviews that mention the software’s ease of use. Do reviewers say that the software is intuitive? Do they mention any specific ease-of-use features or functionality?

Consider the experience level of the reviewer. Are they a seasoned event planner or a first-time user? This can give you an idea of how easy the software is to use for people with different experience levels.

Pay attention to the specific feedback that reviewers provide. Are there any areas where they would like to see improvement?

Use your own judgment to assess the credibility of the review. Is the review well-written and informative? Does the reviewer seem to have a good understanding of the software?

This information can help you make an informed decision about which software is right for your needs!

Conclusion

User-friendly event management technology ensures you can efficiently manage every aspect of your event without getting bogged down by complicated software or manual processes.

Attendease uncomplicates even the most complicated events, making event production simple, effortless, and cost-effective.

Set up events in minutes with:

  • Intuitive navigation
  • Visual tools
  • Drag-and-drop customizability
  • Unlimited website templates

Book a demo today to see just how easy it can be!

Evaluating Event Management Software Companies: The Onboarding Process

  • Event Management

The onboarding process is a critical part of implementing a new event software platform. A well-executed process can help you get up and running quickly and efficiently, understand the software’s features and functionality, import your existing data and settings, and train your staff how to use the software.

Unfortunately, not all event management software companies offer a high-quality onboarding experience. This is why it is important to ask the right questions during the vetting process!

This post will guide you through the key questions to ask event management software companies about their onboarding process. You’ll gain a better understanding of what to expect and ensure that you choose a software provider that gives you the support and resources you need to succeed.

Understanding your needs

The first step in evaluating event management software companies is to understand your specific needs. What types of events do you plan? What features are most important to you? How many users will be using the software? Once you have a good understanding of your needs, you can start narrowing down your options and comparing different software providers.

It’s also important to define your goals and expectations for the onboarding process. What do you hope to achieve by the end of the onboarding process? Do you need to import existing data from another software platform? Do you need training for your staff? By clearly defining your goals and expectations, you can better communicate with the software provider and ensure that they are able to meet your needs.

Finally, consider whether you need a customized onboarding experience. Some software providers offer standard onboarding packages, while others offer the flexibility to customize the onboarding process to meet your specific needs. If you have unique requirements or a complex event planning process, you may want to choose a software provider that offers customized onboarding.

Key questions to ask event management software companies

Once you have a good understanding of your needs and goals, you can start asking event management software companies about their onboarding process. Here are some key questions to ask:

  • Is there a dedicated onboarding team or specialist available to assist? This is an important question, as it will give you an idea of the level of support you can expect during the onboarding process. Ask about the qualifications and experience of the onboarding team or specialist.
  • What is the typical duration of the onboarding process? This can vary depending on the complexity of your event planning process and the level of customization you need. However, it’s important to get a general idea of how long the process will take so that you can plan accordingly. Ask about the factors that may affect the timeline, such as the number of users, the amount of data to be migrated, and the level of customization required.
  • Can you provide a step-by-step breakdown of the onboarding process? This will help you to understand the different stages of the onboarding process and what to expect at each stage. Ask to identify key milestones and activities.
  • How is data migration handled? If you need to import existing data from another software platform, ask the software company about their data migration process. Make sure that they have a proven process in place to ensure a seamless transition of your data.
  • What training resources and materials are available for users? The software company should offer a variety of training resources and materials to help your users learn how to use the software effectively. Ask about the availability of training manuals, videos, or webinars.
  • Is there ongoing support after the onboarding process? It’s important to know that you will have access to customer support after the onboarding process is complete. Ask about the availability of customer support and their response times.

Integration and compatibility

Another important factor to consider is integration and compatibility. Does the software integrate with other tools and platforms that you use? For example, do you need the software to integrate with your CRM system, email marketing tool, or payment processor? If so, ask the software provider about their integration capabilities.

It’s also important to ask about potential issues with third-party integrations during onboarding. The software company should be able to identify any potential challenges and work with you to find solutions. Finally, ask about how the software handles updates and upgrades. It’s important to ensure that the software will remain compatible and performant over time.

User feedback and testimonials

One of the best ways to learn about the onboarding experience is to read user reviews and testimonials. Ask event management software companies for case studies or success stories from previous clients. You can also search online for reviews and testimonials from other event planners who have used the software.

When evaluating user feedback, pay attention to the following factors:

  • Overall satisfaction with the onboarding process
  • Quality of support and guidance provided by the onboarding team
  • Software ease of use
  • Ability to achieve desired results

By evaluating user feedback and testimonials, you can gain a better understanding of what to expect from the onboarding process and identify any potential red flags.

Cost and pricing structure

The final factor to consider is the cost and pricing structure. Ask the software provider about the cost associated with onboarding, including any hidden fees or additional costs. You should also ask about the pricing structure for ongoing support and services.

It’s important to compare the cost of onboarding and ongoing support from different software providers before deciding. However, it’s also important to remember that the cheapest option is not always the best. Choose a software provider that offers a high-quality onboarding experience and ongoing support, even if it means paying a little more!

Conclusion

Onboarding is an important part of choosing event management software. By asking the right questions, you can gain a better understanding of what to expect. It also means ensuring that you choose event management software companies that give you the support and resources you need to succeed.

When you choose Attendease as your event management software, you’re not just onboarded—you’re celebrated!

With Attendease, your dedicated onboarding specialist ensures everything from account setup to software configuration is a breeze. Best of all, you can choose the onboarding style that works for you. Whether you’re into online courses, webinars, or the personalized touch of one-on-one sessions, Attendease has got you covered.

Discover the Best Event Platform: A Six-Step Guide

  • Event Management

As businesses grapple with today’s ever-changing event landscape, having the best event platform is no longer a luxury—it’s a necessity! However, with countless tools and services on the market, selecting the right platform for your business can feel overwhelming and confusing. 

Nonetheless, in a world where digital connectivity is king, it’s essential to find the right tools to captivate your audience and deliver memorable experiences. That’s why we’ve put together six essential steps to help you find the best event platform for your organization. By following these steps, you’ll be that much closer to providing unforgettable events for your attendees.

1. Define your needs

Selecting the best event platform for your business requires careful evaluation of your company’s needs and goals, as well as an understanding of the available options and their capabilities.

Start by creating a list of every single issue your new events platform needs to address based on your needs assessment. This first step is essential since the best event platforms will enable your team to handle numerous tasks, including registration, creating a professional event website, email marketing, attendee management, speaker scheduling, and analytics. Knowing which features you need (and which ones you don’t) will not only help alleviate stress for you in the short term, but for your organization in the long term, too.

Skipping a needs assessment can have some serious consequences. Whether delays in planning, frustrations due to lack of proper organization, arguments amongst team members, and the need for extra meetings to address any issues that may arise, these problems can eventually lead to someone else taking over the project. Worse, your transition to a new event platform could stall completely and cause a reversion back to the status quo. No one wants that!

Therefore, it’s essential to invest time in defining the needs of your organization from the start to avoid any complications that may arise due to poor planning.

2. Create a comparison grid

To make an informed decision on the best event platform for your business, create a comparison grid.

A comparison grid maps out all the essential attributes you’re looking for against each platform you’re considering. The individual platforms are then rated based on how well they meet your criteria, giving you individual scores for comparison purposes.

Why create a comparison grid to evaluate event platforms? Simply put, it’s one of the easiest ways to visualize all the necessary features and capabilities required for your organization. Most importantly, it allows you to evaluate how well each platform stacks up objectively.

By giving each criterion its own score based on which platform you’re auditing, you can get a clear picture of which tool will meet all your company’s needs, rather than picking a platform that only does one or two things exceptionally well. This ensures that you don’t miss out on any essential features or capabilities that your organization requires.

Additionally, the scorecard that you create can be used as a reference point when people start pushing back or second-guessing how to proceed. It provides a clear, unbiased assessment of each platform, making it easier for everyone to agree on the best event platform for everyone.

3. Score each platform based on your organization’s priorities

When filling out your comparison grid to find the best event platform, it’s crucial to establish a system for scoring each tool based on your priorities.

Adopting a simple scale from 0 to 5—where 0 denotes that the platform does not meet your criteria and 5 signifies a perfect match—can help streamline the evaluation process. It’s also essential to be selective about what you include in your comparison grid, prioritizing only those attributes that are vital to the success of your events. If there are additional features that you’d like to consider, create a separate section called “nice-to-haves” and rate them accordingly.

You’ll want to avoid overloading your grid with too many ratings, however, as this may skew the results and obscure the most important criteria.

By scoring each tool based on your priorities, you can identify the events platform that best aligns with your organization’s specific needs and goals. This approach will enable you to narrow down your options and select a platform that provides the features and capabilities that are crucial to delivering successful events!

4. Engage key stakeholders in your evaluation

Once you’ve completed your comparison grid, including all the relevant criteria and companies under consideration, it’s important to share your ratings with the relevant stakeholders to eliminate any potential surprises during the decision-making stage.

Keeping open channels of communication and encouraging feedback at this stage is vital, as it fosters dialogue and constructive criticism that can aid in addressing concerns or questions. It’s also a good idea to share any questions or concerns with the companies under consideration and obtain their feedback to share with stakeholders to provide additional insight. 

By soliciting input and securing initial signoff at this stage, you will make the final decision-making process less complicated, as everyone involved will be on the same page and understand how each platform compares to your organization’s priorities. Additionally, this collaborative approach helps build trust and buy-in from key stakeholders, enhancing the likelihood of their support of the final decision.

5. Trust your gut

Although the comparison grid you’ve created is an essential tool in selecting the best events platform for your organization, it’s equally important to trust your instinct. If several companies have similar scores, don’t be afraid to rely on your gut to make the final decision.

The evaluation process is a balance between art and science. Yes, the grid may provide valuable insights, but it’s important to remember that it’s just one of many tools you can use to evaluate different platforms.

By this stage, you’ve invested the necessary time and effort to make informed decisions. Therefore, you’re in the best position to determine which events platform is best suited for your organization’s unique needs.

6. Get key stakeholder approval to address pushback

When selecting the best event platform, obtaining key stakeholder approval is a crucial step that can ensure a smooth decision-making process and help overcome objections.

As mentioned, it’s important to obtain initial sign-off or consensus from key stakeholders on the comparison grid, which can be achieved through a meeting or email with all involved to ensure everyone is aligned. Additionally, sharing the likely direction with other employees affected by the decision and soliciting feedback from the team can help minimize pushback.In doing this, it’s important to let the team know that key stakeholders are all aligned on the decision. This part of the process isn’t always sunshine and rainbows—expect pushback and delays, especially if you’re working with a large team—but it’s always best to address concerns before you negotiate a contract with your new platform provider.

Summary

Finding the best event platform for your business is essential, but that doesn’t mean it’s easy. In this guide, we’ve outlined six tried-and-true strategies that will help take the overwhelm out of the process so you can focus on what is important. By defining your needs, creating a comparison grid and scoring each platform, engaging key stakeholders, trusting your gut, and getting final approval, you can feel confident knowing you have selected the best possible tool for your organization.

In a sea full of event platforms that fall short of your expectations, Attendease is sure to make you say, “Wow!”

Our foundational platform helps take the stress out of event management, allowing you to execute flawless events with ease. With comprehensive features for virtual, hybrid, and in-person events including flexible registration and ticketing, an agency-grade website builder, multi-event management tools, and more, your team will love Attendease!

Thanks to our transparent, flat-fee pricing and white-glove customer support, your bosses will love it, too.