Implementation Guide for Online Events

  • Event Management News
Implementation Guide for Online Events

On our latest blog post, we shared the benefits of running online events and why you should consider turning your in-person conference into a virtual summit. Today, we will share an implementation guide with technical considerations and event requirements you need to know before you plan your online event and how to implement it.

What Technologies Do You Need to Run an Online Conference

Having the right technology stack is essential to run a successful virtual conference. Here are some pieces that you can put together separately, or use a platform like Attendease, which can provide all of the below from one unique platform:

Event Website

This will come as no surprise, but the first thing you need to think about is building an event website. You should make a list of specific event needs that you need to consider depending on your event format. Here are a few things to consider:

  • Promote the event and showcase the agenda,
  • List speakers and sponsors,
  • Collect registrations and give options to register for specific sessions, 
  • Collect payment,
  • Provide session-specific resources pre-event or post-event (recording, videos, PDFs, etc),
  •   And more

Registration System

Whether you have a simple or a complex event, you need to consider a registration system. Here are a few considerations:

  • Attendees can register for specific sessions,
  • Offer different types of passes for different attendee types
  • Create promo codes

Email & Messaging

Create an email strategy that starts with promotional messages to your mailing list, and also include:

  • Automated confirmation message,
  • Automated reminder before each session begins,
  • Automated follow-up messages with recordings, surveys, and more.

Virtual Conference Platform

Choose a virtual conference platform to host your sessions, such as Zoom, GoToWebinar, YouTube, Vimeo, or others. 

A few more things you will need…

In addition to having the right technology, make sure you and all speakers have access to high-speed internet, camera, microphone, and proper lighting. If you want to have a branded background for your broadcasts, plan it in advance. This could be a good opportunity to promote sponsors as well.

BONUS: Considerations During and After the Virtual Conference

  • Social Streaming: YouTube Live, Facebook Live, Instagram Live Stories, IGTV, etc.
  • On Demand: Don’t forget to record your sessions so you can share it on demand after the live event is over. 
  • Social Media: Make sure to have someone interacting with viewers live, using the event hashtag (and encourage viewers to use the hashtag!).
  • Share Slides: You may want to upload your slide deck into SlideShare, which can generate some extra organic traffic for you.
  • Email Follow Up and Offers: As your final interaction with your audience, make sure to send an email follow up, including a link to watch the sessions on demand, and include an offer as a thank you for their time participating

Ready to search for the right online event platform to host your virtual event? Register to watch the on-demand webinar to see Attendease in action and how it can help you champion your event management needs.

Running Online events with Attendease - Webinar

6 Advantages of Hosting a Virtual Conference

  • Event Management News
6 Benefits of Running a Virtual Conference

Most corporate events that are held in-person can also be held online, given the great flexibility of online technologies we have available today. With the global impact caused by the novel coronavirus in the world of events, turning your in-person conference into a virtual summit may be a good strategy to keep your event running, rather than canceling it.

Why Run a Virtual Conference

Similar to a conventional conference, a virtual conference may happen over the span of multiple days and can hold multiple sessions each day. It can be as simple or as complex as needed, whether you will offer overlapping sessions or one session at a time, free or paid, private or public. Attendees can register for specific sessions they want to attend and can easily get a recording of the session, in case they are not available to connect at the time of the event. 

Using the right technology, virtual conferences can take advantage of similar features that are common in in-person events, such as :

  • Sponsorship (whether for the entire event or for a specific session), 
  • Ticket Sales (choose whether or not you’d like to charge for your virtual conference),
  • Engagement tools (use live polls, Q&A’s and chats during the presentations),
  • Supporting materials (deliver supporting materials, such as brochures or video content, for guests to access before or after each session),
  • And more.

Here are six reasons why you should consider running a virtual summit:

1. Cost effective (for both planners and attendees)

Savings from venue expenses alone may already make a compelling case to choose a virtual meeting instead, but there are many other costs associated with in-person events that can be saved when shifting to online, including a significant cut in staff, catering, print material, swag, accommodation for speakers, insurance, and more. In addition, you may gain more audience, as online events go beyond borders, and it’s an incentive for those who would be required to travel instead.

2. Scalability

Most online events will have the same fixed cost, regardless of the size of your event. You may see increased fees for technologies used depending on the number of attendees you have, but the cost of production and execution will remain virtually the same, regardless of your event size. This makes it much easier to scale your event. Another advantage is that, by running your event online, you don’t have to worry about only being able to accommodate a certain number of guests. In the online world, you can host an event for thousands of people without worrying about physical constraints. 

3. Reliability

Unless there is a major energy black-out, rest assured you will be able to run your online event as scheduled. You will rarely (if ever) see an online event canceled due to weather conditions or even a pandemic. Online events are pretty reliable and dependant mostly on the technology being used. 

4. Engagement

You can keep your engagement levels high even when running your events online. Event planners can use tools such as polls, Q&A, live chat, to name a few. 

5. Environmentally Friendly

The average conference produces 4.17 lbs of waste per attendee, per day (3.53 lbs of which will go to a landfill). Compounded across a three-day event with 1,000 attendees, this adds up to just over 12,500 lbs of waste – roughly equivalent to the weight of four compact cars. Running your events online can help the planet by avoiding such waste.

6. Data Driven

Unlike in-person events, online events can effortlessly provide important data to help you make decisions: you can learn precisely how many people checked in for each session, how long they stayed tuned in for, how many questions were asked (and what questions), and more.

Running Online Events with Attendease

If you are ready to learn more about running your next event online, watch our webinar on-demand: Running Online events with Attendease.

Event Marketing Calendar [Template]

  • Event Management News
Event Marketing Calendar Template

Planning an event is no easy task: event managers must be detail oriented and extremely organized in order to keep track of an entire array of variables. Always aiming to make your life easier, we have put together an event marketing calendar template, so you can plan your entire marketing communication schedule ahead of time, and have a bird’s eye view into your event communication throughout the entire event lifecycle.

Timeline

The marketing calendar template is divided by weeks, which are grouped together as pre-event, during the event, and post-event sections. You may add or remove as many weeks as necessary to adjust to your event needs. Remember that the sooner you start promoting your event the better, as you can start selling tickets early on, in addition to building awareness towards the event.

Communication Theme

A marketing calendar template will help you define when each message will be sent, but not necessarily what message will be shared. That’s why we added a line for theme messages, so you can map out what key messages should be shared at which stage. Here are some theme ideas that you may want to consider when planning your event marketing calendar:

  • Save the date message
  • Notifying of price increases
  • Promote speakers
  • Promote workshops
  • Special offers
  • Photos and videos from previous events
  • Sneak peek for the key takeaways for the event
  • Post-event survey: Follow up with a discount code for the next year’s event

Registration Milestones

You may want to include milestones in your event marketing calendar. For example, you can plan how many tickets you would like to have sold by a certain date. This will be especially helpful to help plan your marketing messages based on these milestones.

Special Promotions/ Price Increases

If you are running a paid event, you should include the ticket price, as well as special offers and dates related to the offers, including early-bird pricing, promo codes, and pricing tiers for different segments. This may also help guide your communication strategy.

Need help developing a price and promotion strategy for your event? Check out this Ticket Pricing Strategy Guide that covers proven tips to help you determine your ticket pricing strategy, and ensure the financial success of your event.

MARKETING CALENDAR TEMPLATE

Email Marketing

Before you start planning your email strategy, think about what segments you can market to. For example, you can email people who attended your events in the past and people in your mailing list that haven’t attended an event yet. You can also think in terms of marketing to members and non-members of your organization. Go over your email lists and define which segments are relevant to your event and which messages you can send to each of these groups. With email marketing being one of the top ticket-selling channels for events, you want to make sure to start emailing early and often.

Content Marketing

Content is still king, so whether you are writing optimized copy to generate more organic traffic to your event website, or to reach new audiences, this is a strategy you must consider for your event.

Blog: Blog posts are an easy way to talk about your event and you can repurpose the content by sharing the article through email and social media. You should also consider reaching out to industry blogs and offer a guest post, in order to reach new audiences. A lot of sites accept guest posts, which is free, so you should definitely try it.

Press Release: The power of the media should not be underestimated. Investing in a press release and reaching out to media outlets can create a lot of buzz around your event. This can not only reach new audiences, but also give that extra sales push by influencing those who haven’t decided to attend the event yet. Think about what angle to take, and share interesting, newsworthy content. Why is your event unique? Why should people care about it? If possible, add quotes, interviews, relevant stats, and anything else that may get the journalist’s attention.

Influencer Outreach:  Research digital influencers in your industry and reach out to ask if they would be interested in a partnership. While most influencers with 100k+ followers will likely charge for a post, you may contact micro-influencers, who have less followers, but reaches a niche market. Some may be willing to promote the event in exchange for free tickets, and some may request more perks in exchange for their voice.

Partnerships: As with influencers, you may create other sorts of partnerships. For the purpose of this event marketing calendar, you should think about partnerships that will help you achieve your marketing goals. Consider potential collaborators, complimentary brands, media partners, in-kind sponsors, and more. Once you close the deal, make sure to make things easy for them. You should create banners with their photos/ logos, blog posts, and anything else they need to share the event with their audience.

Event Listings: Listing your event on different online directories may help with your event SEO – which can expand your organic reach. Check a list of sites to list your event in this blog post (alongside other tips to improve the SEO for your event website).

Social Media

It’s also worth getting into social media early on, to build awareness and drive buzz.

If appropriate to your event, you should create an event on Facebook which can help expand your reach: when people RSVP to your Facebook event, their friends and connections may start seeing the event too, which puts the event in front of more people. To take even greater advantage of this, consider boosting your event using Facebook advertising.

You can also start the conversation on Twitter early on, and make sure to create your unique event hashtag.

Continue to share information about the event, speakers, attractions, and everything else relevant to the event, so your audience is always reminded and up to date. Consider paid posts on social media in order to reach your targeted audience.

Online Advertising

In addition to social media advertising, think about other forms of online advertising. Google AdWords is a good option, and here are some ads you might consider for your event:

  • Search: Text ads that will show in the Google results page when users do a search that is relevant to your ads.
  • Display: Text or banner ads shown in third-party sites. This is a great way to build awareness of your event. There are many ways to target your audience, including demographics, location, keywords and topics used on the site or page your ads can show, users actively searching or interested in something you define, and more.
  • Video: If you have a good video to promote your event, consider setting up YouTube ads.
  • Remarketing: Display ads to people who have visited your event website, but didn’t register for your event yet.  
  • Media placement: Select which sites you would like to have your ads showing on. This can only be done if the third-party site allows advertising on their site. If they have a Google AdSense account, you may use Google to do placement advertising. Some sites, however, don’t work with the Google platform, and you may contact them directly in order to purchase online space.

Ready to start building your event marketing calendar? Download the spreadsheet template so you can build your communication calendar ahead of time and be on top of your marketing strategy. — or learn more about Attendease’s event marketing module.

MARKETING CALENDAR TEMPLATE

Smart Corporate Event Management And Your EventTech Budget

  • Event Management News
Smart Corporate Event Management And Your EventTech Budget

Events come in all shapes and sizes, but in most cases, it is a company’s larger marquee events that earn the highest acclaim from peers, prospects and partners. However, with the success of those larger events, comes bigger budgets and added costs required to run those events without a hitch. The idea of creating ongoing engagement and finding ways to continuously connect and create product facetime with customers is often better achieved through smaller, regularly scheduled events throughout the year.

Managing this collection of events, event marketing teams tend to focus on the costs for event planning tools and technology on an event-by-event basis, striving for success with a strong event ROI for each event. Ultimately, this may not be the most effective, results-driven strategy for creating a winning portfolio. Certainly the success of each event is imperative, but also looking at how your event portfolio is performing as a whole, what is working and not working and being able to tailor events to your customer profiles will ensure longer term value to the company.  A solution that allows you the efficiency and productivity to do more events will drive a larger overall ROI for your portfolio, generating stronger results overall.

In a world enabled by online, subscription-based corporate event software solutions that can flow data between each other, making one-off decisions on an event-by-event basis could mean higher costs. In addition, you will not be maximizing your return on those tools or making the best long-term decisions for your event portfolio. Licensing event subscription software enables you to amortize the costs of a platform across more events, boosting your leads and improving your long-term ROI.  It also enables event portfolio analysis to inform future event decisions.

event management software attendease

Utilizing event management software across multiple events enables a more strategic view of how to best showcase your brand on a larger scale.

For example: Spending $25,000 on the event technology, registration, and a website required to run one big event may seem reasonable, but if you take a wide-angle view, you could discover that spending $40,000 across one large conference, 12 webinars, 6 product seminars, and 11 customer breakfasts or product tours would give you a significantly higher ROI, and save you money and drive 2-3x more valuable leads or customer relationships in the long run.

Through implementing Saas event management software across all events, you will build a deeper relationship with your customers, gather more data points on prospects, and garner more leads.

The best way to maximize your spending, boost ROI, and enhance your event portfolio management,  is to look at your event planning on a macro level. Taking a larger-scale perspective when it comes to implementing a corporate event management software solution will save you money and time, enabling you to build deeper connections with your customers, generate more leads, and cut costs.                                                                    

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About Attendease

Looking for the best event management software in the market? Atteandease is an award winning event management platform trusted by teams running some of the world’s biggest, most exciting, design-forward and tech-advanced events. At Attendease, we believe that having the most effective events as part of an overall digital marketing strategy is all about giving organizations the right code, design and access to innovations. With ultimate flexibility in design and integrations, the Attendease powerful platform helps teams focus on developing amazing events that grow great companies. For more information, visit www.eventupplanner.com.

[INFOGRAPHIC] The Real Value of An Integrated Event Management Platform

  • Event Management News
[INFOGRAPHIC] The Real Value of An Integrated Event Management Platform

Today, event professionals are producing the most complex and engaging events at a faster pace than ever before. Planners are tasked to ensure all stakeholder objectives are met, productivity is increased and event return on investment is achieved in a timely manner.

However, working with a segmented toolkit can be damaging to the efficiency of the planning process and a clear view of future actionable event insights. In this infographic we’ve collected some amazing data to show you the real value of an integrated event management platform. Enjoy! 

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For more information on how Attendease can simplify and organize your event management process and help you grow your events, get in touch with us here.  

How the Net Promoter Score (NPS) Can Revolutionize Your Event

  • Event Management News
How the Net Promoter Score (NPS) Can Revolutionize Your Event

Are you in the loop with NPS?

The Net Promoter Score (NPS) is a score that measures your customer’s loyalty. NPS was invented by business strategist, author and speaker, Fred Reichheld with research provided by Satmetrix in 2007, and has been developed into a renowned, cross-industry customer satisfaction evaluation tool. The NPS is utilized by hundreds of top companies in the healthcare, technology, telecom, financial, retail, manufacturing and travel industries, to name a few, including top brands such as Delta Airlines, General Motors, Citigroup, Lego and Paypal. But don’t be fooled because we’ve only provided large conglomerates as examples – the NPS is an ideal event management tool for helping corporate event planners and marketing managers to gauge their attendees’ feedback  to their events.

Your NPS Score comes down to your customer answering one question – just one, that’s it! “How likely is it you would recommend us [product, service, event] to a friend?” Respondees are asked to rank their response on a scale from 0-10, with 10 indicating extremely likely, and 0 indicating not likely at all. The responses are then grouped into three categories:

nps.png

(image courtesy of checkmarket.com)

Promoters (score of 9-10) – These are your loyal fans, who will sing your event’s praises to their friends and colleagues. They generally account for about 80% of your referrals.

Passives (score of 7-8) – While these folks are still considered to be satisfied, they might have qualified or not-quite-enthusiastic responses to your event and could easily be lured by a competing brand.

Detractors (score of 0-6) – These people are unhappy customers/attendees who account for more than 80% of your negative word-of-mouth. They have the power to discourage new customers and create low morale among your event team.

The NPS is then calculated by subtracting the percentage of detractors from the percentage of promoters. Industry benchmarks are typically available for a fee via different research companies, but you may want to start simply by collecting your own data to establish an internal benchmark.

Before your event is over, you can share this question with your attendees via email or event app push notification, to gather their responses while the experience is fresh in their minds.

So What Does This Mean For Event Marketing?

Once you have your data in hand to help you track your customer journey, you can then learn who specifically among your event attendees are your Promoters, Passives and Detractors. This, coupled with dynamic event surveys, can lead to detailed engagement with those targeted audiences.

Promoters – Ask your promoters about their favorite aspects of your event. Once you understand what is really working, you can preserve and even refine those elements of your event to make it even better in the future. These influencers are perfect to include in your post event wrap-up videos and next year’s event collateral – they can even help close new sponsors or exhibitors with their passion.

Passives – Ask your passives what would make them more excited about your event – what would tip them over the edge to turn them into promoters. Ask them about the things they hated that might preclude future support. Although some of these things may seem like small details, they can make all the difference to your attendees, and you should pay careful attention to them.

Detractors – Give your detractors an opportunity to provide detailed information about the reason for their dissatisfaction, or to suggest ways they would like to see your event improved. You may even want to consider personal correspondence to soothe any particularly ruffled feathers.

With these kinds of actionable insights at your disposal, you are now in a position to execute a plan to create your best event yet! The NPS results can be used by all levels of your team, including front-line staff, management and executives, to refine your practices and objectives going forward. Many event planners also poll their staff for feedback on ways to make improvements as part of their post-event debrief. By sharing these insights with all of your team members, you can work together to constantly iterate your process and maintain a high standard of event excellence both with your attendees as well as within your industry.

To learn more about how Attendease can help you elevate your event management practice, click here. 

Your Repeatable Event Portfolio Process

  • Event Management News
Your Repeatable Event Portfolio Process

Running a successful event isn’t just about impressing your client or boss, it’s about adding to your event management portfolio so you can drive more business and boost your bottom line. Not only do you want your event to look good, you want to be seen as a leader in your industry. By using an effective process that can be duplicated, you can boost your event portfolio with fewer errors, increase your brand consistency, and avoid burning out. Here’s how:

Increase your event roster. Duplicating your processes could enable more events, allowing you to double your event roster. Using an efficient cross-platform event management solution will save you time, freeing up additional  time and resources to take on multiple events. Taking on more events will show that you are capable of not only running quality events, but managing a higher quantity of events too.

Create a more diverse event portfolio. An event that is easier to execute opens up more opportunities to take on a variety of event types. This allows you to show your diversity as an event marketer, proving that you can manage events of different types and sizes, from webinars to product salons, to user conferences. Showing that you can work with a diverse clientele will not only demonstrate your ability to meet the needs of a range of clients, but it will increase profits for your business by tapping into new channels.

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Customize events. Creating event-type templates allows for more customizable events, enabling you to create portfolios to match each unique event size and segment. Showing that you can customize elements of an event will not only impress your boss, it will impress your clients as well.

Generate new leads. When processes can be repeated and executed seamlessly, you will see more effective lead generation opportunities as a result. Event attendees will see that you’ve successfully managed your event without a hitch, and will want you to harness a successfully-run event for them as well.

Please the customer. Through creating repeatable processes, you can cater to various customer segments. This will allow you to grow and expand your reach, while ensuring a solid customer experience.

Show results. Aggregate event metrics for a portfolio view of your events. As part of your stream of repeatable processes, it is important to include a thorough, descriptive event report that summarizes all of the necessary metrics to make your event shine as a component of your overall portfolio. Strong metrics to back up the success of your event will draw in more business opportunities and prove your place as an event leader, while improving your overall event portfolio management process.

Using a repeatable process will not only cut down on your work time, but it will positively impact the event’s outcome.  Your event team will be able to drive significantly better results through doing more events, generate more leads, and ultimately see a better ROI as a result.

About Attendease

Attendease is the event management platform trusted by teams running some of the world’s biggest, most exciting, design-forward and tech-advanced events. At Attendease, we believe that having the most effective events as part of an overall digital marketing strategy is all about giving organizations the right code, design and access to innovations. With ultimate flexibility in design and integrations, the Attendease powerful platform helps teams focus on developing amazing events that grow great companies. For more information, visit www.eventupplanner.com.

The Day Of: Things to Do to Prepare for Your Virtual Event

  • Event Management News

Virtual events are part of today’s new normal. In fact, Forbes reports that some virtual events platforms have seen numbers surge by up to 1,000% these past few months. This rise translates to roughly 52,000 such events in the months since this global pandemic first broke out. These figures underscore an increasing reliance on digital meetings, and it is a trend that is likely to continue as organisations worldwide look to reconvene online. And as our previous article ‘Future-Proof Your Events’ points out, many in the industry are done reacting to the fallout of this pandemic, and are now proactively future-proofing their events.

Despite these inroads, the reality is that a lot can go wrong in these virtual setups, from platform limitations to your connection breaking down and your attendees losing interest. Having said that, you can’t let your fear of failure paralyze you; instead, you’ll need to be more proactive in your preparations. The post ‘5 Strategies to Improve Your Online Event Experience’ already outlines a few steps to take your events to the next level, including building brand consistency, getting sponsorship and using music as a mood setter. Next, you’ll need to be on top of things on the actual day of your event, which you can do by following the pointers below.

Relax

Days of preparation for your event have likely left you stressed out, and that stress could very well manifest when it’s showtime. This is why you need to be in the right headspace and in a relaxed state. Thankfully, you can achieve this by doing breathing exercises and stretches throughout the day. And you needn’t do anything fancy or elaborate either. Pain Free Working suggests some simple stretching exercises, including shoulder rotations, which help relieve stress, and arm stretches, which relieve pressure off of your fingers, wrists, shoulders, and elbows. You can also take a few deep breaths to calm yourself down and help you zone in on your tasks for the day.

Check your tech

Virtual events are vulnerable to glitches, and proof of it was Canada’s first-ever virtual House of Commons proceedings. Commons Speaker Anthony Rota pronounced the event as a relative success, before admitting that there were some technical hiccups. Such glitches aren’t entirely unavoidable, but you can minimize the likelihood of them happening by performing tech check-ins hours prior to your event’s start time. Make sure that your connection is strong and stable, and that everything — webcams, microphones, and presentation equipment — is working. Prepare contingencies as well, like getting a backup connection or procuring extra cameras and mics just in case. In this way, you lower the probability of technical breakdowns disrupting your event.

Rehearse

A UC Today guide on ensuring memorable virtual events emphasizes how taking time out to rehearse will help ensure the smooth flow of your events. In particular, it’ll let the moderators and speakers get comfortable not only with one another, but also with the tech at their disposal. It’s also a great way for everyone to iron out the minutiae of your event, like how to do the introductions, how to transition from one segment to the next, and how to reduce potential dead air during the proceedings. Rehearsing, not to mention, is a great way to do a final tech check to see if everything is truly good to go.

Make sure you’ll be comfortable

The last thing you’d want is to feel discomfort or even any kind of pain during the event itself, as that will compromise your ability to lead it. This is why you must take the necessary steps to ensure that you’re as comfortable as possible for the duration of the event. That can mean a lot of things, like adjusting the lighting and temperature of the venue, finding a comfortable chair and desk, and clearing out any potential hazards such as wires and power cords. Doing these will all but guarantee that you’ll be at your best once the event starts.

Whether you’re hosting a virtual event or an in-person one, the only thing you have full control over is your preparation. So, make sure you leave no stone unturned in the weeks, days, and hours leading up to the big show. In doing so, you increase the chances of holding a successful event significantly.

Article contributed by Brianne Watson